Subscription, Renewal, Cancellation and Refunds — HockeyCut

Not legal advice. Version EN-SUB-1.0-draft · 15 November 2026. Square brackets [...] are placeholders. Turkish users: the Turkish "Abonelik ve İade Koşulları" and distance-sales documents apply.

1. Packages

The Training Contribution is described in the Terms of Use, Section 5. It applies to both packages and cannot be switched off.

2. Price, currency and taxes

2.1. Prices are in US dollars. The price you see at checkout is the price you pay.

2.2. Taxes. In the EEA, the UK and some other places, the checkout price includes VAT or similar taxes. In the United States, sales tax may be added where the law requires, and is shown at checkout [to be confirmed with tax adviser / payment provider].

2.3. Payment. Payment is handled by [payment provider / merchant of record], which may be the seller of record for your purchase [to be confirmed]. We do not receive or store your card number. Your bank or card network may charge currency-conversion fees.

2.4. You will get an invoice or receipt by email.

3. Automatic renewal (please read)

3.1. Premium renews automatically every month until you cancel. Each month, on the same day as your first payment, we charge the then-current price to the payment method you gave us.

3.2. Your consent. Before you pay, checkout shows these terms clearly: the price, that the subscription renews every month until you cancel, the date of the first renewal, how to cancel, and any change in price. You must tick a separate box to agree to automatic renewal. Without it, we do not start a renewing subscription.

3.3. Confirmation. After you subscribe we send you an email (that you can keep) with the price, the renewal terms, and how to cancel.

3.4. Reminders. We email you [7] days before each renewal [where the law requires it], and [30] days before any price change (Section 3.5). Where the law requires an annual reminder, we send that too.

3.5. Price changes. We tell you at least [30] days before a price change takes effect. If you do not accept the new price, you can cancel before the change; the new price will not be charged to you.

3.6. If a payment fails. We try again [3] times over [7] days and tell you. If it still fails, Premium ends and the app works as the Free package; your local projects stay on your computer.

4. How to cancel

4.1. Cancel online, any time, in the same way you signed up: in the app (Settings → Subscription → Cancel subscription) or on your account page, in [2] clicks. You can also write to [coming soon]. You do not have to call, give a reason, or go through an offer screen.

4.2. Cancellation takes effect at the end of the period you have paid for. You keep Premium until then. We do not charge you again.

4.3. After cancelling, the app does not send new Training Contribution material. See Terms of Use, Section 18.3.

5. Refunds (general rule)

5.1. Outside the legal withdrawal right (Section 6) and your other legal rights, we do not refund a month that has already started. Cancelling stops the next charge.

5.2. We will refund in these cases: (a) a duplicate or mistaken charge; (b) a charge after you cancelled in time; (c) the Service does not conform to what we promised and we cannot fix it in reasonable time (your legal remedies, such as repair, price reduction or ending the contract, apply); (d) where we change the terms against you in an important way and you end the contract (a proportionate refund for the unused part of the period); (e) where the law gives you a right to a refund.

5.3. Refunds go to the original payment method, normally within 14 days of our decision (or the deadline in your law). Your bank may take longer to show it.

5.4. Chargebacks. Please write to us first; we can usually fix problems within [2] business days. If you start a chargeback that is wrongly made, we may suspend the licence.

6. Right of withdrawal (14 days) — EEA and UK consumers

This Section is for consumers in the EEA and the UK. (Other places: Section 7.)

6.1. You have 14 days to withdraw from a paid purchase without giving a reason. The period starts on the day the contract is concluded.

6.2. How to withdraw. Use the "Withdraw from contract here" function in the app or on your account page and then confirm with "Confirm withdrawal here". You can also write to [coming soon] (a form is below). We confirm receipt by email without delay.

6.3. Starting the service at once. To use Premium immediately, we ask you at checkout to confirm separately that:

(a) you ask us to start the service during the 14-day period and you understand that, if you withdraw, you must pay a proportionate amount for what we have provided up to the time you told us you withdraw (calculated on the monthly price and the days used; no penalty, no lump sum); and

(b) [only where the law allows it for the product]: you agree that you lose the right of withdrawal once the digital content has been supplied with your prior express consent. We then confirm this by email on a durable medium.

If you have not made these confirmations, you can withdraw and we refund the full price.

6.4. Our refund. If you withdraw, we refund what you paid (less any proportionate amount under 6.3(a)) within 14 days after we receive your withdrawal, to the payment method you used, at no extra cost.

6.5. Free package. The Free package is also a contract in which you give us data. You can withdraw within 14 days by ending the use of the app. We then stop collecting. For material already sent, you can ask us to delete it (Privacy Notice, Section 10).

6.6. We do not give a separate "money-back guarantee". The rights in this Section and in Section 5.2 are your refund rights.

6.7. Model withdrawal form (optional): "To [COMPANY LEGAL NAME], [address], [coming soon]: I withdraw from my contract for the HockeyCut Premium subscription. Ordered on [date]. Name: [ ]. Account email: [ ]. Date: [ ]."

7. Other countries

7.1. United States. Section 5 applies. You may cancel online at any time (Section 4). Where your state law gives you a right to cancel or to a refund (for example for automatic renewals), that right applies.

7.2. Other countries. If the law of your country gives you a right to cancel or to a refund that cannot be excluded, it applies. If it gives you more than this document, you get the more favourable rule.

7.3. Business users: the cancellation rule in Section 4 applies; statutory consumer withdrawal rights do not.

8. Changes to the package or price

We may change packages or prices for future periods with at least [30] days notice (Section 3.5). We do not reduce the features of a paid month that has already started.

9. If something is wrong

Please write to [coming soon]. For a technical problem we first try to fix it. Your legal rights if the Service does not conform to the contract (repair, price reduction, ending the contract and refund) are not limited by this document.

10. Free package and Training Contribution

The Free package costs no money; the Training Contribution is the agreed return. If you end the contract, you stop sending new material (Terms of Use, Section 5.5(g)).

11. Contact

[COMPANY LEGAL NAME] · [address] · [coming soon].